Embed enhanced communications into apps and processes
Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.
Provide employees and customers with efficient ways of collaborating by integrating communications into existing business apps and IT service management tools. Employees who rely heavily on these types of applications to contact colleagues and customers can easily leverage Alcatel-Lucent Rainbow to enhance productivity. With click-to-call capabilities, it has never been easier to seamlessly launch outbound calls through ALE phones and softphones.
Highlights
- Completely integrated into the relevant application for easier use
- Best of both worlds with a sophisticated telephony system built into the trusted business application
- 100 % cloud based on your existing telephony system
Features
- Click-to-call capability through current telephony system (for public numbers)
- Pop-up screen with caller information for all incoming calls
- Automatic presence indicator to see who’s available
- Agent contact list based on the Rainbow directory
- Seamless collaboration with other connected agents through messaging, file sharing, audio and video calls, and group chats
Benefits
Supporting Documents
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Rainbow Guardian by Alcatel-Lucent Enterprise
DownloadExplains the key features and benefits of Rainbow Guardian
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Improve your competitiveness with XaaS
DownloadIn today’s uncertain world, more and more organizations are shifting towards an as a Service purchasing model to reach their goals and improve their competitiv…
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Simplify procedures between employees and policyholders
DownloadThis flyer provides an overview of Rainbow Hub in the Insurance sector.
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Rainbow Alert datasheet EN
DownloadThe Rainbow Alert by Alcatel-Lucent Enterprise messaging system is designed for both clinical and non clinical staff. It helps manage critical situations more …
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Rainbow Hub communications solutions for the healthcare sec…
DownloadThis flyer provides an overview of Rainbow Hub in the healthcare sector.
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Rainbow Webinar by Alcatel-Lucent Enterprise
DownloadThis brochure explains the benefits of Rainbow Webinar by Alcatel-Lucent Enterprise
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Data Sovereignty and Security Flyer
DownloadRainbow™ by Alcatel-Lucent Enterprise, offers robust security and reliability for safeguarding business assets, ensuring they remain secure, compliant, and al…
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5 Lessons learned about remote learning and student success
DownloadThis document identifies five lessons that ALE believes should be top of mind, and built into every school’s remote education strategy.
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Why is classroom control important for engaging students?
DownloadFrequently asked questions about Rainbow Classroom and why classroom control is important for engaging students in remote learning environments.
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Remote Work Cybersecurity Recommendations
DownloadALE Chief Information Security Officer, Sebastien Roche, shares insights into ALE’s approach to business continuity and security.
Related Products
Alcatel-Lucent Rainbow connectors for CRM applications
Embed communications into your business applications and provide to your employees an easy to use business phone (or softphone) from the desktop.
See Datasheet
